Privacy Policy and Personal Data Protection Notice (KVKK Disclosure Statement)
As Cartiva Rental Cars (“Company”), we place great importance on the confidentiality and security of your personal data in accordance with Law No. 6698 on the Protection of Personal Data (KVKK) and relevant legislation.
This notice has been prepared to inform you about how the personal data of users visiting our website are collected, processed, stored, and protected.
1. Data Controller
Your personal data are processed by Cartiva Rental Cars, acting as the data controller, within the scope set out below.
2. Personal Data Processed
When you visit our website or benefit from our services, the following personal data may be processed:
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Identity information (name, surname, Turkish ID number, driver’s license information)
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Contact information (phone number, e-mail address, postal address)
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Reservation and rental information (vehicle type, dates, pick-up and drop-off locations)
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Payment information (invoice details, card information, transaction amounts)
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Location data, IP address, and cookie information
3. Purposes of Processing Personal Data
Your personal data are processed for the following purposes:
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Managing vehicle rental reservations and contract processes,
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Performing payment and invoicing transactions,
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Managing customer service and support operations,
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Sending campaigns, announcements, and special offers,
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Fulfilling legal obligations,
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Improving service quality and enhancing user experience.
4. Transfer of Personal Data
Your personal data may be transferred to the following parties:
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Public institutions and authorities where required by law,
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Our business partners, suppliers, insurance companies, and financial institutions,
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Cloud systems and data centers located domestically or abroad,
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Electronic communication infrastructure providers.
All transfers are made in accordance with Articles 8 and 9 of the KVKK.
5. Method and Legal Basis for Collecting Personal Data
Your personal data are collected through:
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Reservation and contact forms on our website,
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Requests made via telephone, e-mail, or customer service,
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Rental transactions carried out in our offices,
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Cookies and analytical tools by automated means,
and are processed based on your explicit consent or our legal obligations.
6. Rights of the Data Subject (Article 11 of KVKK)
Pursuant to the KVKK, you have the following rights regarding your personal data:
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To learn whether your personal data are being processed,
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To request information regarding such processing,
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To learn the purpose of processing and whether they are used appropriately,
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To learn the third parties to whom personal data are transferred,
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To request correction of incomplete or inaccurate data,
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To request deletion or destruction of your personal data,
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To object to results arising from the exclusive analysis of your data through automated systems,
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To demand compensation in case of damage due to unlawful processing.
You may submit your requests regarding these rights by sending an e-mail to info@cartiva.com.tr or by submitting a written application to Cartiva Rental Cars.
7. Retention Period of Personal Data
Your personal data are retained for the period stipulated by applicable laws or as long as necessary for the purpose of processing.
Once this period expires, your data are securely deleted, destroyed, or anonymized.
8. Security of Personal Data
At Cartiva Rental Cars, we take all necessary technical and administrative measures to protect your personal data.
Our data security policies are designed to prevent unauthorized access, loss, misuse, or unauthorized disclosure of personal data.
9. Updates
This KVKK Disclosure Statement may be updated from time to time in line with legal regulations and company policies.
The most recent version will always be available at www.cartivarentalcars.com.