Renting a car provides comfort and independence, whether you’re traveling for business or leisure. Yet, for first-time renters, several questions often arise.
At Cartiva Rental Cars, we’ve compiled the most common car rental questions and their answers to help you rent with confidence.
1. What documents are required to rent a car?
You’ll need the following documents to complete your rental:
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A valid passport or ID card
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A valid driver’s license held for at least 2 years
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A credit card (for the security deposit)
Cartiva Rental Cars accepts both credit card pre-authorization and cash deposits for your convenience.
2. What is the minimum age to rent a car?
For standard cars, the minimum age is 21. For upper-class or SUV models, the minimum age is 25.
Drivers must also have at least 2 years of driving experience.
3. What is a deposit and how is it taken?
A deposit is a security amount collected to cover possible traffic fines or non-insured damages.
At Cartiva Rental Cars, the deposit varies depending on the vehicle class and can be taken as:
It’s refunded (or released) once the vehicle is returned in good condition.
4. What types of insurance are available?
There are three main insurance types in car rental:
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CDW (Collision Damage Waiver): Covers part of the repair cost in case of an accident.
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SCDW (Super Collision Damage Waiver): Offers broader protection.
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Zero Excess: Provides full protection — the renter pays nothing in case of damage.
Cartiva Rental Cars offers clear and transparent insurance options so you can choose freely.
5. How does the fuel policy work?
The fairest system is Full to Full — you pick up the car with a full tank and return it full.
If the car is returned with less fuel, the missing amount plus a refueling service fee will be charged.
6. Is there a mileage limit?
Most vehicles come with unlimited mileage, but some special offers may include a daily limit.
This will always be clearly stated on the booking page.
Cartiva Rental Cars generally provides unlimited mileage on all cars.
7. Can I get a refund if I return the car early?
If you return the vehicle earlier than planned, unused rental days are non-refundable.
However, flexible booking campaigns may offer discounts for future rentals.
8. Who is responsible for traffic fines?
All traffic fines, tolls, and bridge fees incurred during the rental period are the renter’s responsibility.
Once a fine is issued to the vehicle’s license plate, Cartiva Rental Cars will notify the renter and process payment accordingly.
9. Can I add an additional driver?
Yes, you can add extra drivers.
Each additional driver must provide a valid ID and driver’s license. A small additional fee applies.
10. Is airport delivery free of charge?
Cartiva Rental Cars offers free delivery at Antalya Airport.
Simply share your flight details — the vehicle will be ready according to your arrival time.
Conclusion: Clarity, safety, and trust matter most
When renting a car, always focus on transparency, service quality, and trust, not just price.
With Cartiva Rental Cars, you enjoy a clear contract, no hidden costs, and a smooth rental experience across Antalya.